Recipient services

Set your delivery preferences

As soon as your parcel has been passed on to DHL, you will receive an e-mail notification stating the expected date of delivery. Should you be out that day, DHL gives you the option of changing the date and location of your delivery.

  • Preferred day
    If the specified day isn't suitable or you'd like a delivery for a specific occasion, just reschedule your DHL delivery to your preferred day (Tuesdays to Saturdays).
  • Preferred neighbour
    We'll gladly leave entrust your parcel to a person living nearby - just let us know who your preferred neighbor is!
  • Preferred location
    Identify a location on your property where it's safe leave your parcel if you're not in.
  • Parcelshop
    Select a nearby Parcelshop where your parcel can be left if you are not around.

Please note: At present, not all parcel services can be booked online. Please contact Customer Services if you have any questions about your DHL delivery preferences.

Saturday and evening delivery

We do what it takes to make sure you get your parcel - that's why deliver evenings as well as on Saturdays!

* PDF form available in German only.