Frequently asked questions from business customers

Do you want to become a DHL Parcel customer? Then simply get in touch with us via our contact form. We'll be in touch with you as soon as possible. If you only send a few parcels a year, consider using the DHL Online Franking tool to buy and print parcel stamps - it's as easy as it is convenient.

Information about shipping within Austria can be found here. Information about international shipping can be found here. For further information, feel free to get in touch with us directly here.

Business customers with a contract have automatic access to our DHL Business Portal, which allows you to process and manage your shipping orders quickly and easily. Please contact your sales advisor for details on how to log in. If you only send a few parcels a year, consider using the DHL Online Franking tool to buy and print parcel stamps - it's as easy as it is convenient.

Business customers with a contract have automatic access to our DHL Business Portal, which allows you to book pick-up requests. To obtain log-in details, please contact your sales advisor. Alternatively, you can give the parcels to your delivery person or drop them off at a DHL Parcelshop.

This option is only available in the online shipment tracking system for business customers with a contract. Please contact your sales advisor for details on how to log in.

As a business customer, DHL provides you with two returns solutions. Returns can be made using a pre-printed label, which can be included in the outward parcel, or through online returns (Onlineretoure), which allows for the online printing of returns shipping labels - these labels are generated either by Customer Services or by the customer on your website.