Frequently Asked Questions
How do I become a DHL Parcel business customer?
What products and services does DHL Parcel offer?
Information on shipping to Germany can be found here "Shipping to Germany". Information on international shipping can be found here "International shipping". For further information, please contact us directly via our contact form.
How can I frank parcels as a business customer?
As a business customer with a contract, you have access to our DHL online shipping system, which allows you to prepare your parcels quickly and easily. To obtain an access code, please contact your sales representative or contact us using the contact form.
What collection options do I have for my parcels?
Where can I view a proof of delivery/signature of the recipient online?
What options does my recipient customer have to return a parcel?
As a business customer, DHL provides you with individual returns solutions (from pre-printed labels to online creation). For details, please talk to your DHL sales representative or contact us using the contact form.