Frequently Asked Questions
from Business Customers

Would you like to become a DHL Parcel business customer? Then simply message us using our contact form. We will contact you as soon as possible.

Information on shipping to Germany can be found here "Shipping to Germany". Information on international shipping can be found here "International shipping". For further information, please contact us directly via our contact form.

As a business customer with a contract, you have access to our DHL online shipping system, which allows you to prepare your parcels quickly and easily. To obtain an access code, please contact your sales representative or contact us using the contact form.

Please arrange parcel pick-up individually with your DHL sales representative or contact us using the contact form.

In online shipment tracking, this is only possible for business customers with a contract. To obtain an access code, please talk to your DHL sales representative or contact us using the contact form.

As a business customer, DHL provides you with individual returns solutions (from pre-printed labels to online creation). For details, please talk to your DHL sales representative or contact us using the contact form.